Returns & exchanges
All sales are final. If you're not satisfied with your item, you can return it within 30 days from the date of delivery for store credit or an exchange. As a small, independent brand producing limited runs, we do not offer cash refunds or refunds to the original payment method.
If you receive an item with a manufacturing defect, please email us at offscriptclo@outlook.com and we'll help make it right. Off-Script is not liable for packages that are lost, stolen, or damaged in transit (see Lost Packages below).
We offer store credit returns on all items, unless marked final sale. Exchanges on full-priced items carry a $15 fee to cover return and reshipping costs. Discounted or sale items can only be returned for store credit (no exchanges).
Since we're a small brand with limited inventory, exchanges are subject to real-time stock availability. If the item or size you want isn't available, email us at offscriptclo@outlook.com and we'll check stock for you or issue store credit instead.
Final sale items cannot be returned or exchanged.
Return Process
To start a return or exchange, email us at offscriptclo@outlook.com with your order number and the item(s) you'd like to return or exchange. We'll review your request and, once approved, send you return instructions. Unapproved returns that are shipped back to us may be denied and marked as final sale.
Once your return is approved, you must mail the item back to us and postmark it within the 30-day return window. Customers are responsible for all return shipping costs. Items must be in their original condition: unworn, unwashed, and complete with all original tags and packaging. We do not accept returns for altered items.
Once an order has been placed, it cannot be cancelled. If the recipient refuses delivery or sends the package back to us, they will be issued store credit minus a restocking fee. Cash refunds will not be issued.
Upon receipt and inspection of the returned item, we will process your return or exchange. Store credit is issued once your return is approved and can be used toward any future purchase. If we find the item is damaged, stained, worn, washed, has odors, or is otherwise in unsuitable condition, we may refuse the return or charge an additional restocking fee.
Exchanges ship once the original item has been received and inspected. Once you return or exchange an item from an order, the entire order is considered final and no further returns can be made.
International Orders
Returns and exchanges are available only for domestic (U.S.) orders; all international orders are final sale. Customs duties, taxes, and import fees are not included in your order total and are the responsibility of the customer.
Delivery Times
In-stock orders are processed within 2 business days, with an additional 4–5 business days for transit. Orders are not shipped or delivered on weekends or holidays. Pre-order items ship on the timeline listed on their product page. These are delivery estimates, and we make no guarantees that shipments will always arrive within these time frames. Sometimes there are shipping delays that are outside of our control.
High Risk Orders
If your order is flagged as high risk by our payment processing system, we will email you asking for ID verification.
If your order is flagged and ID verification is not completed within 30 days, your order may be cancelled and refunded at our discretion, minus processing fees.
Lost Packages
If a package is marked as delivered but you have not received it, please check with neighbors, your building's mail room, or anyone else who may have accepted it, then contact the shipping carrier listed on your tracking number to file a claim.
Off-Script is not responsible for packages that are lost, stolen, or damaged once they have been handed off to the carrier, and cash refunds or replacements are not issued for lost packages. If you need your order details or tracking information to support a claim, email us at offscriptclo@outlook.com and we'll be happy to help.
If your package arrives damaged, keep all packaging materials and the damaged item, and contact the carrier directly to start a claim.